HOUSE RULES

AT ARRIVAL (Self-check-in after 16h)
Before arrival the guest has to hand over all personal data required for the registration form. The breakage deposit has to be guaranteed by credit-card- pre-authorization latest 14days before arrival. Pre-authorization does not mean that the breakage deposit is charged, it is just guaranteed in case of need. The credit card data willl be cancelled 7 days after departure automatically by the system. Take always care to inform your landlord on time if damages have been created to the villa and its interiors.  

ACCESS
The access code for the key safe /self-check-in will be sent via whatsapp/phone on arrival day if the breakage deposit has prevously been  guaranteed.

MINORS
Minors have always to be accompanied by at least one adult per villa.

SUPERVISION
Minors have to be supervised by the accompanying adults. The landlord is not liable for any kind of accidents.

VISITORS
It is not permitted to host friends or other guests who are not registered and not paying, even if the maximum capacity of the villa is not reached. Clear with the landlord.

ANIMALS
Generally animals are not allowed. There can be ecceptions (mainly casa chalet) which however must be authorized by the landlord in written form and against payment before arrival. If dogs are carried with You, walk them out regularily and outside of your private garden or the common used properties of the residence which must be kept clean. Dogs must be kept on the leash (no running around).

POOL and POOL-AREA
It is not allowed to walk with dirty shoes in the pool aereas as well as to eat or drink IN the pool aera/in the pool. No use of glasses in the pool area.We have special equipment for your prosecco at the pool/besides sunbeds. Do not use  or leave sugar (soft) drinks outside (kids). Wasps, bees and ants may be attracted.It is not permitted to jump into the pool .
During the maintenance periods (usually on Saturday from 8 – 12h, but in periods with short term stays it can be also on ther days) the pool cannot be used. The maintenance requires medium 2 hours per pool. Please respect the rest periods: the pool should not be used before 9h , between 12.30 and 14 h and after 21h.

SUNSHADES
If you are absent or not use the sunshades, keep them closed and leashed. Strong, unexpected winds can often happen and might damage the sunshades.

SMOKERS
The villas are not-smoking villas. Also electronical cigarettes have to be avoided inside the house. 

REST PERIODS
Between 23.00h and 8h as well as between 12.30h and 14h the rest period has to be respected.

RESPECT
We ask our guests to respect neighborhood.No loud talking or screaming. Please do not enter the private spaces (e.g.garden,pools) of your neighbors .

CELEBRATIONS/PARTIES
It is not allowed to organize events like celebrations/parties or to listen to music at high volume.Please respect your neighbours.

PARKING
Each villa has its own double garage (max. 2 middle sized cars) Parking space also outside the villas for higher dimensions. Keep garages closed. No e-charging.

SECURITY
Each villa has an alarm system (remote control to use outside the entrance before opening or after closing the door of the entrance). The use of the alarm system is recommended as well as the closure of the venetian blinds (the landlord will give you separate info). any time you leave the house.Please keep the  fences closed..

RESPONSABILITY FOR THEFT OR DAMAGES
The landlord does not respond to thefts. For any damage, theft or destruction of belongings to the villa it is the tenant to be responsabile. The tenant has to look after the rented villa with the responsability of a family father.

IMAGE OF THE RESIDENCE
Guests are requested NOT to put cloths, bathing suits or towels on the windows or balconies. It is not allowed to gather garbage outside of the villa/entrance/garage. The guests are requested to separate the garbage following the rules of the city of San Zeno di Montagna (instructions in the villa) and put it inside the relative bins at disposal in the parking aera.

PRESENCE IN THE VILLAS
All people which are present in the villas have to be comunicated to the landlord for registration (and eventually surcharge if more than booked)

CHECK-OUT (until  10.00h)
The villa has to be left in order and free of garbage or any food/beverages.
Plates and cutlery as well as glasses should be cleaned - dishwashing on the day of departure should be done within the departure time (please use eventually short programs).

Check-out with landlord present:8.30 a.m.-10.a.m.(inform the landlord before).

RULES FOR BOOKING AND STORNO (WITHDRAWAL):

Down Payment:
30% of the rental amount (not including other fees such as e.g. final cleaning) via bank transfer (SEPA) within 3 working days after booking has been confirmed.
Final Payment (saldo)
Until latest the 30th day before arrival day (the arrival day is counted) via SEPA-bank transfer . In case of lacking payment the booking is considered as cancelled and the resreved period will be set available.
With the final payment the client has to pay the full final amount including all fees for clearing and linen and eventually heating.

Breakage deposit
Latest 14 days before arrival, a security deposit of 700 € has to be authorized by the credit card of the tenant (pre-authorization, no charging). No self-checkin possible in lack of security deposit.
The pre-authorization on the credit card will be cancelled latest 8 days after checkout if no damage has been noticed.

Other costs (consumption)

Final cleaning (2024): : 350€.  The final incleaning inclueds also a unique equipment (at arrival) with linen and towels (1 towel set per person, including 1 pool towel)
Consumption costs (electricity, water, heating) are inclusive.

In the heating period (April/May , mid of September/October the temperature in the villa is max between 20 - 21 degrees of C).
 

Withdrawal of booking
Storno (withdrawal) without charge until 32 days before arrival (arrival date is counted). In case the booking will be withdrawn later than 32 days, all payments received at that moment will be kept.

Extra charges
The prices are indicated for max 5 person/villa (except special offers/promotions) independent from their age. An extra charge of 6% will be applied for the 6th person except this is a small child of less than 3 years at the day of arrival (please inform the landlord).